Flowers Hoxton: E-Commerce Terms for Online Flower Delivery

Terms & Conditions for Flowers Hoxton E-Commerce Purchases

Introduction

These Terms & Conditions govern your use of the Flowers Hoxton online store and delivery service, specifically designed for ordering fresh flowers for delivery within Hoxton and surrounding areas. By accessing our website, placing an order, or using our services, you agree to be bound by these terms. Please read them carefully before proceeding with your purchase. For the purposes of this agreement, the terms “we”, “us”, and “our” refer to Flowers Hoxton, and “you” refers to the customer purchasing goods or services.

Order Process

To ensure a smooth online flower delivery experience in Hoxton, we have outlined our order process as follows:

1. Selection: Browse our website to view our range of flowers, bouquets, and floral arrangements available for online delivery in Hoxton and neighbouring areas.

2. Order Placement: Add your desired items to your cart and proceed to checkout. You will be prompted to provide relevant details, including recipient address (within Hoxton or surrounding areas), preferred delivery date, and a message card if desired.

3. Order Confirmation: Upon completion of payment, you will receive an electronic confirmation of your order, summarising the products ordered, delivery address, and estimated delivery timeframe.

4. Delivery: We aim to deliver as per your chosen delivery slot. Flower arrangements may differ slightly from the images on our website due to seasonal availability, but the overall value and design will be maintained.

Please ensure all delivery details provided are accurate. We cannot be held responsible for delays or non-delivery due to incorrect or incomplete information.

Payments

Payments for online flower delivery orders must be made in advance using one of the accepted payment methods displayed during checkout. By providing payment information, you confirm that you are authorised to use the chosen payment method and sufficient funds or credit are available.

All prices listed on the site are in GBP (£) and are inclusive of applicable VAT. Delivery charges, if applicable, will be displayed prior to confirming your order. We reserve the right to change pricing at any time. However, confirmed orders will not be affected by such changes.

Should a payment be refused or reversed, your order may not be processed or may be subject to cancellation. In the event of any technical payment issues or discrepancies, please contact us promptly to resolve the matter.

Order Amendments and Cancellations

If you wish to amend or cancel your flower delivery order, you must contact us as soon as possible. Due to the perishable nature of flowers, amendments or cancellations are only possible if we receive your request before we have started preparing the arrangement or dispatched your order.

For standard orders, we require at least 24 hours' notice prior to the scheduled delivery date for a cancellation or modification request to be accommodated. For same day or next day orders, amendments or cancellations cannot generally be guaranteed. Please note that during seasonal peaks (e.g., Valentine’s Day, Mother’s Day), we may be unable to accept any amendments or cancellations after the order is confirmed due to high volumes and stock management.

Refunds for correctly cancelled orders will be processed via the original payment method within 7-10 business days. If flowers have already been dispatched or delivered, we regret we cannot offer refunds except where goods are faulty or not as described, in accordance with your statutory rights.

Delivery Policy

Flowers Hoxton delivers across Hoxton and selected surrounding areas. A list of postcodes and regions serviced is detailed on our website. By placing an order, you confirm the recipient’s address falls within our delivery area.

We endeavour to deliver orders on your selected date. However, delivery times are not guaranteed and may be affected by weather, traffic, or unforeseen circumstances. If your preferred delivery date cannot be met, we will make reasonable attempts to inform you and arrange an alternative date where possible.

If the recipient is unavailable at the time of delivery, our driver may leave the flowers with a neighbour, at a safe location nearby, or attempt a redelivery. Where this is not possible, we will contact you for further instructions. It is your responsibility to ensure someone will be available to receive the order at the designated address and delivery window.

If flowers are not collected or delivered due to incomplete or incorrect addresses, or there is no recipient present after reasonable attempts, you may still be charged for the order.

Substitution Policy

In instances where specific flowers or packaging materials are unavailable due to seasonal or supply constraints, we reserve the right to substitute with flowers of equal or greater value and a similar overall appearance, maintaining the quality, style, and value of the chosen arrangement. Any significant substitutions will be notified to you wherever feasible.

Quality and Freshness Guarantee

We take pride in delivering superior quality flowers, carefully selected and arranged to ensure freshness. Flowers are a perishable natural product; accordingly, variations in color, size, and shape occur, and longevity will depend on care and environment. We provide care instructions to help maximise the vase life of your flowers.

If you are unsatisfied with the freshness or quality of your delivery, please inform us by the end of the next business day after receipt of your flowers. We may request photographs to assess your concerns and will consider refunds or replacements on a case-by-case basis, in accordance with your consumer rights.

Liability

Nothing in these Terms & Conditions limits or excludes our liability for death or personal injury resulting from our negligence, fraud, or any liability not permitted to be excluded by law.

To the fullest extent permitted by law, Flowers Hoxton disclaims all liability for any loss or damage (direct, indirect, incidental, or consequential) arising from or in connection with your use of our website or services, any delay or failure in delivery, or for any goods that do not meet your requirements, except as expressly set out in these Terms or required by applicable law.

We do not accept liability where delay or failure to deliver is due to circumstances beyond our reasonable control, including but not limited to acts of God, adverse weather, strikes, or transport issues.

Our total liability in respect of any order for online flower delivery Hoxton shall not exceed the amount paid for that order.

Use of the Website

When using the Flowers Hoxton website, you agree not to use the site for any unlawful activity or to submit false or misleading information. We reserve the right to suspend or terminate accounts or refuse service at our discretion, particularly in instances of suspected misuse or fraud.

All content, images, and intellectual property on our website remain the property of Flowers Hoxton and may not be reproduced, distributed, or used without our prior written consent.

Personal Information & Privacy

Your personal information will be processed in accordance with our Privacy Policy and in line with UK data protection laws. Information provided during the ordering process is used solely for the purpose of fulfilling your order and customer service communications, unless you have consented to receive marketing updates.

Applicable Law and Jurisdiction

These Terms & Conditions, and any disputes arising in connection with them or our services, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising will be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these Terms is deemed invalid, the remaining provisions will remain in force.

Amendments to Terms & Conditions

Flowers Hoxton reserves the right to amend these Terms & Conditions at any time. Changes will be published on our website and take effect immediately upon posting. We encourage customers to review these terms prior to placing an order, as your continued use constitutes acceptance of the changes.

Customer Service and Complaints

We are committed to providing high standards of service for online flower delivery Hoxton and the surrounding areas. If you have any questions, feedback, or complaints regarding your order or our service, please contact us through the channels indicated on our website. We strive to respond promptly and resolve concerns fairly.

Note on Geographic Applicability

These Terms & Conditions apply to all online flower delivery customers in Hoxton as well as those in nearby areas served by Flowers Hoxton. Delivery services are not available beyond our designated geographic area. Please consult our website for the latest list of serviced localities.

Thank you for choosing Flowers Hoxton. We look forward to bringing the beauty of fresh flowers to your door!